Privacy Policy

Last updated: June 2026

This Privacy Policy explains how E-Netter OÜ ("we", "us", "our") collects, uses and protects your personal data when you visit modbusmanager.com or purchase and use ModbusManager software.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

1. Who We Are

Data Controller:
E-Netter OÜ (operating as ModbusManager)
Email: support@modbusmanager.com

2. What Data We Collect

Data	When collected	Purpose
Email address	When you purchase a license	Sending license key and order confirmation
Email address (optional)	When you voluntarily submit it after starting a trial download	Sending a one-time trial-expiry reminder plus optional resource emails (workspace files, manual). Consent-based; unsubscribe anytime
Machine ID	When you request license activation	Generating your unique license key
Order information	When you make a purchase	Processing payment and providing support
Support emails	When you contact support	Responding to your inquiry
Usage & device data	When you visit the website	Website analytics via Google Analytics — pages viewed, approximate location, device and browser type

Important: ModbusManager software itself does not collect any data from your computer. It works completely offline and does not send any telemetry, usage statistics or device information to our servers.

3. What We Do NOT Collect

We do not collect payment card details (handled by Paddle)
We do not sell or rent your personal data to third parties
The software does not send any data from your computer to our servers

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract performance — processing your order and delivering your license key
Legitimate interests — providing customer support and preventing fraud
Legal obligation — retaining financial records as required by law

5. Third-Party Services

We use the following third-party services to operate our business:

Service	Purpose	Privacy Policy
Paddle	Payment processing and order management (merchant of record)	paddle.com/legal/privacy
Make.com	Automated license delivery	make.com/privacy
GitHub Pages	Website hosting	github.com/privacy
Google Analytics	Website usage analytics	policies.google.com/privacy
Google (Gmail)	Customer support email	policies.google.com/privacy

These services may process your personal data according to their own privacy policies. We only share the minimum data necessary for each service to function.

6. How Long We Keep Your Data

Order and license records — 7 years (required by Estonian accounting law)
Support emails — 2 years after the last communication
Machine ID — for the duration of your license

7. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

Right of access — request a copy of the data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data ("right to be forgotten")
Right to restriction — request that we limit how we use your data
Right to data portability — receive your data in a machine-readable format
Right to object — object to processing based on legitimate interests

To exercise any of these rights, contact us at support@modbusmanager.com. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All communication with our website is encrypted using HTTPS/TLS.

9. Cookies

Our website uses Google Analytics to understand how visitors use the site (for example, which pages are viewed). Google Analytics sets cookies and may process aggregated, largely anonymised usage and device data. We do not use these cookies for advertising or to identify you personally.

You can refuse or delete cookies in your browser settings, or install Google's official opt-out browser add-on to stop Google Analytics on all sites.

10. Children's Privacy

ModbusManager is a professional tool intended for adults. We do not knowingly collect personal data from children under the age of 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact & Complaints

For any privacy-related questions or to exercise your rights, contact us:

ModbusManager
Email: support@modbusmanager.com

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.